Orders and Products
How can I place an order?
You can purchase directly from our website carati24.com: choose the product, add it to your cart, and complete the payment. For assistance, write to info@carati24.com or use our live chat.
Are the jewelry items available in different sizes?
Yes! Consult our Size Guide to find the right size for rings and bracelets.
Are sale products refundable?
No, products purchased on sale or promotion are not refundable, nor are personalized items and gift cards.
Shipping
How much does shipping cost?
Shipping is free for orders over €39. For orders below this amount, the shipping cost is calculated at checkout.
Which couriers do you use?
We ship with DHL, FedEx, GLS, and Poste Italiane, depending on the destination and availability.
How long does it take to receive my order?
Delivery takes 1–6 business days from order confirmation, to your home or a pick-up point.
Am I responsible for customs duties?
No, all shipping costs and customs duties are covered by CARATI24.
Returns and Refunds
Can I return a product?
Yes, you have 14 days from receiving your order to request a return. Jewelry must be in original, unworn condition, with tags and original packaging intact.
How do I initiate a return?
Contact our team at info@carati24.com stating your order number and reason for return. We will provide you with all necessary instructions.
Are return shipping costs my responsibility?
Yes, return shipping costs for the product are the customer's responsibility.
When will I receive my refund?
Refunds are processed within 10 business days of return approval, via the original payment method.
💳 Payments
What payment methods do you accept?
We accept:
- Credit/Debit cards: Visa, Mastercard, American Express, Maestro, UnionPay
- Accelerated checkout: Shop Pay, Apple Pay, Google Pay
- Local methods: Klarna, iDEAL, Bancontact, BLIK, MobilePay, TWINT
For all details, visit the Payment Methods page.
Are payments secure?
Absolutely. All payments are protected by SSL encryption and processed through certified and secure platforms.
📞 Customer Support
How can I contact you?
- Email: info@carati24.com
- Live chat: available on the website
- Hours: Monday – Friday, 9:00 AM – 6:00 PM
Where can I find your privacy policy and cookie policy?
You can consult our Privacy Policy and Cookie Policy at any time.